REFUND
SERVICE AND SATISFACTION
Once payment for a service is made, refunds are not available. However, if you find yourself dissatisfied or have concerns about the service quality, please reach out to the salon within 3 days following your appointment. We require you to return to the salon for a visual assessment of the service received.
Based on this evaluation, our goal is to find a satisfactory solution. We will attempt to schedule a follow-up appointment with your original service provider. Nevertheless, we may also consider involving other skilled staff from Genesis to assist. Should you fail to notify the salon within the specified 3-day period, or if you are not willing to revisit the salon in the agreed timeframe, we will unfortunately have to consider the matter closed without further action.
In cases where a mutually satisfactory resolution is not achievable, the amount paid for the initial service will be credited to your Genesis Salon and Spa account, or transferred onto a Genesis Salon and Spa gift card.
24 Hour notice
At Genesis Salon and Spa, we require a 24-hour heads-up if you need to cancel, to avoid being charged a fee.
For services above $100, there’s a $50 cancellation fee, and for those under $100, it’s a $25 fee. Thanks for understanding!